Customers make an enquiry via the website or phone. We then follow the following 7 Steps -

1. Respond to the enquiry providing full details of the rental including the price and terms.

2. Customer accepts our quote and reserves the car by providing their card details (Not Amex) by phone or fax.

3. We email the customer with the reservation details and request copies of driving licences etc..

4. We process the deposit on the day or day before the rental starts.

5. Customer collectes the car and heads off for an enjoyable rental.

6. Customer returns the car.

7. We refund the deposit and send the customer an email saying the refund has been made and thank you for choosing Cool Cars 4 Hire.  

This process may be different is a partner company is supplying the car.